Likely caused by Office 365 Active Directory authentication.
ACT Installed with no Errors but when you try to open a database you get an error
The "(local)" computer could not be reached because the IP address " " could not be resolved. Verify the"(local)" computer is available on the network, that it has the correct IP address, and that Microsoft SQL Server is properly installed may resolve this issue.
And when I opened ACTdiag it would not connect to SQL.
Event View showed the common error of:
Login failed for user ACTACCESS
we tried the manual install and running the securitycmdlnapp as well and it said that it completed but still did not fix the issue.
Need to install SQL server mgmt. studio
Connect to the act7 instance
Change the authentication mode to mixed mode
(if you already did the manual install and selected mixed mode, this is likely already changed)
To change security authentication mode
1. In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.
2. On the Security page, under Server authentication, select the new server authentication mode, and then click OK.
3. In the SQL Server Management Studio dialog box, click OK to acknowledge the requirement to restart SQL Server.
4. In Object Explorer, right-click your server, and then click Restart. If SQL Server Agent is running, it must also be restarted.
Then go to Security/Logins
Right click the sa and click on Properties
SQL Server authentication should be filled in
Type in a password
Confirm the password
Uncheck the Enforce password policy box – (that will uncheck the rest)
Now comes the fun part…
You now need to make all of the other users:
Right click on Logins and click on New Login
Add the following users and click on SQL Server authentication and put in the password, confirm the password and uncheck the Enforce password policy box
Users to create:
ACTACCESS
ACTADMIN
ACTOLEDB
ACTQUERY
ACTREADER
ACTREPORT
ACTSYNC
ACTUSER
Close sql mgmt. studio
Restart SQL
Open ACTdiag and you shouldn’t get the “cannot connect” error any longer
Open ACT and try the demo database