Act! process remains running after exiting program

You have closed the Sage ACT! program using either the File / Close option or clicking on the X in the upper right hand corner and the ActSage.exe process remains running in the Windows® Task Manager under the Processes tab. This prevents you from re-launching the Sage ACT! program until the process has been ended manually.

This has been found to occur on computers running screen sharing software such as TeamViewer® or Samsung® Multiscreen®.

While Sage does not provide support for these programs, the following information is provided as a convenience:

TeamViewer
If you have TeamViewer installed on your machine, you may be able to resolve this issue by adding ActSage.exe (Act!.exe for Act! v16 and newer) as an exception to Quick Connect, or by disabling the Quick Connect option within TeamViewer. For additional information about the TeamViewer program, please visit this website: TeamViewer.com

Samsung Multiscreen
At this time, the solution is to disable the Multiscreen software. For additional information about the Multiscreen program, please visit this website: Samsung.com

If you do not have these programs running, look for any other screen sharing software and disable it to test. To further help isolate the issue, reboot the computer in Selective Startup mode. For instructions on Selective Startup, see the following Knowledgebase article:

Title: How To Restart in Windows Selective Startup Mode
Answer ID: 14499

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Act! process remains running after exiting program

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